YANA TYRE CENTRES

Centres of Tyre Service Excellence

Currently there are 5 tyre centres in Nairobi and Mombasa.

The tyre centres serve as examples of tyre care centres equipped with modern machines and equipment to serve the discerning customers satisfactorily

They are open for longer hours, conveniently located and offer superior tyre changing experience with a wide range of reputable brands to choose from both local and international

The Yana Tyre Centres act as centres of excellence which can be emulated and adapted by our channel partners in order to offer superior service and image

Services offered by the Yana Tyre centres include:

Tyre sales, Rim sales and Change, Wheel balancing and Alignment using blue tooth technology, Truck and Bus Tyre change and Tyre care/maintenance advice

In Nairobi, Yana Tyre centers are located at ABC Place (Westlands), Koinange Street (City Centre), Langata Road Opposite the Carnivore Rd, Embakasi (Airport North Road) near the expansive Industrial Area

In Mombasa ,the Yana Tyre Centre is located in Mombasa Island

In May 2009,Sameer Africa opened a new Tyre Centre in Kisumu located at Kenol Service Station on Kisumu Nairobi Road near Nakumatt City

We are planning to open more Yana Tyre Centres in the major towns of Kenya, Dar Es Salaam and Kampala

Yana Tyre Centre on Langata Road

SALES AND CUSTOMER SERVICE

Continuous training in customer service underpins the company’s commitment towards enhanced customer satisfaction and loyalty.

Skilled engineers make after sales follow ups to enable the customer understand better use of tyre products. Various training sessions are conducted for dealer and Fleet customers staff or pre-arranged venues regionally

SUPPORT

Sameer Africa offers warranty against manufacturing defects and back up technical support to all customers

Sameer Africa Limited boosts of an elaborate distributor network in the region with the spatial reach to almost all customers

in locations strategically suitable to the customers

There are 6 depots around the country and two country offices in Tanzania (Dar es Salaam and Arusha) and Uganda (Kampala)

The objective is customer satisfaction through excellent service to Customers in a cost effective way

• Yana Tyre Centre's as Model shops

• Trade Channels/Trade

• Fleets

• Original Equipment Manufacturers

• Government and Parastatals

• Oil Companies

Sameer Africa Limited products are specifically designed, developed and made in Kenya for the tough African roads conditions and are value for money. The long heritage of producing tyres in Kenya using international technology and coupled with the local chemical and production engineering expertise, ensures that the tyres are truly made for the African roads.

SAL products are manufactured to the highest international specifications using internationally certified manufacturing processes. Our factory is ISO 9001 Quality Management Systems certified and also ISO 14001 Environment Management Systems certified.

Yana tyres have the advantage of being developed further to make them more suitable for African driving conditions based on the experience we have gained in this very part of the world over the last 36 years. In this respect, they are superior.

From our most recent survey, our customers are happy with the performance of our products and the service we offer them. Some of our products may cost a little bit more than the competition but many of our customers would still choose our brand knowing that it delivers excellent value for money.

In line with our company motto “serving our customers with highly competitive products of exceptional quality”, SAL has dedicated itself to customer-oriented approach where it put in place appropriate strategies for developing, producing and supplying highly competitive products and services that meet and exceed our internal and external customers’ requirements.

Customer satisfaction will continue to shape our operational strategies that will be geared towards serving the market with products of exceptional quality. Open communication to our internal and external Customers, continuous improvement activities and team spirit will be part of our practice and values.

The responsibility for building Customer’s confidence in our products and services, reputation, and recognition for our business achievements will be vested on all Sameer Africa associates.